Información de envío

📦 Shipping & Delivery

For US deliveries, we currently ship only to the contiguous 48 states and Washington, DC. Remote areas, Alaska, Hawaii, US territories and military addresses are excluded.

Thresholds are shown in USD. Available delivery options and the final shipping charge appear at checkout.

🗓️ Dispatch & Delivery

Business days exclude weekends and public holidays. Delivery times are estimates; customs inspections, peak periods and carrier delays may extend them.

⏳ Pre-Orders & Mixed Orders

Check the product page for the expected release date and dispatch information. Pre-orders are expected to ship after release, once stock arrives; the in-stock dispatch window does not apply.

If your order includes both in-stock and pre-order items and you need the in-stock items sent first, contact us before ordering.

🧾 Import Duties & Customs

Import duties & customs clearance fees included

UJUCard covers import duties and customs clearance fees. If a carrier asks you to pay either charge separately, contact us before paying and send the payment request with your order number.

Customs inspections may delay delivery. We cannot control the timing of a customs inspection.

🔎 Tracking & Delivery Issues

Tracking information is provided after dispatch. Use the tracking link in your shipping notification to follow your parcel.

If the number cannot be found, updates stop, or a parcel is marked delivered but you have not received it, contact us with your order number and tracking number. We will help check with the carrier; suspected loss is handled based on the carrier’s investigation.

📍 Address Changes & Cancellation

Check your delivery address and contact details before paying. If something needs correcting, contact us promptly with your order number and the complete replacement address.

For cancellation before dispatch, contact us with your order number. Cancellation is effective only after our confirmation. Address changes are also subject to confirmation; once dispatched, rerouting may not be possible.

Returns or refunds without valid reasons are not supported after payment is completed.

📸 Damaged, Missing or Incorrect Items

Please report within 7 calendar days of delivery

Send your order number, a brief description and clear photos of the issue. Keep the parcel, shipping label, product packaging and the items received while we review the claim.

A continuous unboxing video is strongly recommended: show the unopened parcel and shipping label, then the opening process and all contents. Include it if available. If you do not have a video, contact us with the evidence you do have.

After verification, we will arrange a replacement or refund.

🎴 Packaging & Collectible Products

Minor external packaging wear, such as light corner dents or scuffs that do not affect the product itself, does not qualify for a return or refund under our voluntary policy. Dissatisfaction with random card pulls is also not a qualifying reason.

If the product itself is damaged, the factory seal appears broken on arrival, or the contents are incorrect or incomplete, contact us for review.

↩️ Before Returning an Item

Contact us for approval and return instructions before sending anything back. We will confirm which items to return and the return address.

Keep the item in its received condition and include the relevant accessories and original packaging where available. Package it securely and retain proof of return. If inspection is needed, we will explain the next steps.

💳 Refunds

3–5 business days after approval

Approved refunds are initiated to the original payment method within 3–5 business days. The time for funds to appear depends on your bank or payment provider.

🛡️ Your Consumer Rights

Your applicable statutory consumer rights take priority over this policy, including any mandatory cancellation, return or refund rights. Our reporting window and requests for packaging or video do not limit those rights.

For cancellation details, including applicable UK cancellation rights, see our Returns & Refunds Policy.

✉️ Need a Hand?

Email chenhuanshen@ujumedia.com with your order number and the details of your enquiry.